Help Menu

Help»Online

Help»Online (F1)

Use this menu selection to activate the Online help to get context sensitive information about the currently selected window.

Help»Topics

This selection brings up the Online help root menu.

Help»Documentation

This selection brings up Windows Explorer to show the contents of the product installation documents subdirectory, which contains Icam product User Guides.

Help»Web Support

Use this menu selection to access the Icam’s Customer Support Area on the Internet.

Help»E-Mail Support

Use this menu selection to send an email to Icam’s Technical Support department. support@icam.com

Help»Package job…

Saves the current CERUN state and all associated files into a compressed archive file, with file extension zpj, suitable for e-mailing to Icam Technical Support. This can be done at any time during control emulation. The zpj file will include the control emulator and model, interface kit, input MCD file(s), simulation data, and all listing and log files generated to that point. A job_info.html is also included in the archive listing system information, Icam environment variables, Icam licensing, and CERUN command line options.

Help»Customer ID…

This menu selection lists your customer ID, also called a PRISER (primary serial number). This unique identification is required when making technical support requests.

Help»Check for Update…

Help»Update Available…

The Check for Update menu selection contacts an Icam server on the Internet to determine if there is a more recent release of the software available for download. If so, a [Download…] button will be available. Updates come in two forms: official updates periodically made available to all customers, and hotfix updates made available to specific customers to solve a reported problem.

Selecting the download button will download an installation executable file with the name icam_version-modlev_winnn.exe. To install the update, run the executable. If you need assistance, click the [Help] button in the installer.

Updates are automatically checked once per day unless disabled by clearing the “Check for update” box on the dialog. If updates are available, the menu selection changes to Update Available.

Help»About

This menu selection lists the version and mod-level (modification level). This information is also available at the top of the CERUN listing. It is generally helpful to include the version and mod-level in any technical support request.